Frequently Asked Questions
Everything you need to know about shopping with ACAI.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
What is your return policy?
Items can be returned within 30 days of receipt, provided they are in their original condition with all tags attached. Returns are processed within 5 business days of arrival at our warehouse.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for our fashion-forward silhouettes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At ACAI, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic or recycled fabrics to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.